Frequently Asked Questions
Online store payments can be made using credit/debit cards. We use a secure payment gateway, your details will not be saved after your purchase has been finalised.
We also accept payment via PayPal and EFT (Electronic Funds Transfer). If paying via EFT, please email a copy of your transaction report to us for proof of payment. Goods will then be posted once payment has cleared.
Online orders will be dispatched on the day of ordering if made before 2:00 pm Monday - Friday, with full payment received. Orders placed after this time will be dispatched the following business day, unless it falls on a weekend or a public holiday - in which case, items will be dispatched the next available business day.Same day shipping excludes out-of-stock products, back orders and courier pick-up parcels. If we are waiting on an ordered item to become available (due to late delivery from supplier, etc.) you will be notified by our customer service department.
For products purchased through our online store refunds will only be granted if the item is faulty. Refunds will not be given for change of mind, or incorrect selection.
For health safety reasons, we have a strict no returns, no refund policy on all our consumable products, so please choose carefully.
Returns of any item will be made at the expense of the person sending the item back to us. If you have received a different product(s) from the one you have ordered, Sausage Made Simple will pay for the return postage, and then have the correct order posted out at no additional expense to you.
What happens if the class I've booked is cancelled or postponed?
If a class is postponed, you will be notified in advance via email with the options available.
If you have booked a class and it is cancelled, you will be notified before the class date via email or phone.
You will have the option to transfer to an alternative class subject (additional costs may be incurred if the class is higher in price than the one booked), or receive a refund on the course amount paid.
What happens if I do not attend a class that I have booked?
It is the responsibility of the participant to attend a booked class.
If they do not attend their booked class, their booking will be deemed fulfilled and no further compensation will be offered or given.
Can I transfer a class I’ve booked to another date?
Transfer requests can be submitted up until 14 working days prior to the course starting date.
Transfer fees will be incurred (please see the terms and conditions of purchase on the selected class subject page).
Transfer requests submitted within the 14 working day period before the course starting date will not be considered. In this case, you will have the option to send someone to participate in the course on your behalf.
You will need to notify us in writing/email, the name of the person attending on your behalf so that they can be added to the course list. Failure to do say may lead to the participant being turned away and refused entry.
Transfers to alternative classes are not permitted.
If I am unable to attend a course, do you have any other ways I can learn to produce my own sausages at home?
Yes, you can learn to produce your own sausages at home with our interactive reference media.
We have a comprehensive reading guide, as well as a DVD available, both will walk you through specific processes step-by-step, from start to finish.
Take a look at the ‘Books & DVDs’ in our Products section. There will be new titles added shortly.